Handmade Tote Purses

 

Frequently Asked Questions

  • RETURNS -  We want you to be 100% satisfied with your purchase.  We accept returns upon authorization, if authorization is requested within ten days and the item is shipped to us in the perfect condition with which it was delivered.  Shipping cost will be the customer's responsibility.  Custom orders are non-returnable.

 

  • CUSTOM ORDERS -  We do create one of a kind custom orders, based on your vision and our creativity. We can customize bags that we have on our site to your specifications in most cases.   Please email us at KeetaCollection@aol.com if you have any questions regarding a custom order.  The price runs at or close to the price for comparable bags on our site.

 

  • SALES TAX -  We charge 6.5% sales tax for sales in the state of Florida.

 

  • ONE OF A KIND? - Our bags are made as the creative inspiration hits us, and many items will be one of a kind.  If we have several requests for a certain bag we may create more than one, but be assured that all items are limited editions and will not be mass produced.

 

  • FIRMNESS OF BAGS -  Our bags are not floppy, they are interfaced to be firm and keep their shape.  But.... our style lends itself to being a little more carefree and uninhibited, so we don't ordinarily make our line extra stiff.  They will stand up on their own.  If you need an extra firm purse or an extra soft one, contact us regarding a special order.

 

  •  SHIPPING COST -  We try to charge as close to actual shipping as possible.  If the shipping amount varies too much we will refund the difference back to you.  

 

  • SHIPPING TIME -   Your bag will be made up fresh for you, and most bags will be shipped out within three to five  business days of ordering.  I find that usual shipping time is 2-4 days from shipping date.  If you have special request or are in an extreme hurry don't hesitate to contact me at KeetaCollection@aol.com   I try to accommodate any request.  I ship priority in most cases, except in the rare case of the shipping cost being too high.  I try to keep your shipping cost low and only collect what is necessary to ship.

 

  • SHIPPING OUTSIDE OF THE US - We do ship outside of the US, but please note that the time and delivery for international shipping can vary.   We can  not be responsible for your bag once it has been sent to our post office.  If you would like to purchase a more  expensive shipping method to insure delivery let me know and we can work out the details.

 

  • PRIVACY - We do not sell or give away your name, address or any other personal information.

 

 


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