Frequently Asked Questions
RETURNS - We want you to be 100%
satisfied with your purchase. We accept returns upon
authorization, if authorization is requested within ten days and
the item is shipped to us in the perfect condition with which it
was delivered. Shipping cost will be the customer's
responsibility. Custom orders are non-returnable.
CUSTOM ORDERS - We do create one of a kind custom orders, based on
your vision and our creativity. We can customize bags that we have
on our site to your specifications in most cases. Please email
KeetaCollection@aol.com if you have any questions regarding a custom order.
The price runs at or close to the price for comparable bags on our
ONE OF A KIND? - Our
bags are made as the creative inspiration hits us, and many items
will be one of a kind. If we have several requests for a
certain bag we may create more than one, but be assured that all
items are limited editions and will not be mass produced.
FIRMNESS OF BAGS - Our
bags are not floppy, they are interfaced to be firm and keep their
shape. But.... our style lends itself to being a little more
carefree and uninhibited, so we don't ordinarily make our line
extra stiff. They will stand up on their own. If you
need an extra firm purse or an extra soft one, contact us
regarding a special order.
SHIPPING TIME -
Your bag will be made up fresh for you, and most bags will be
shipped out within three to five business days of ordering. I find that usual shipping time is
2-4 days from shipping date. If you have special request or
are in an extreme hurry don't hesitate to contact me at
I try to accommodate any request. I ship priority in most
cases, except in the rare case of the shipping cost being too
high. I try to keep your shipping cost low and only collect
what is necessary to ship.
SHIPPING OUTSIDE OF THE US
- We do ship outside of the US, but please note that the time
and delivery for international shipping can vary. We
can not be responsible for your bag once it has been sent to
our post office. If you would like to purchase a more expensive
shipping method to insure delivery let me know and we can work out